Programs & Services

In addition to our emergency relief and food programs, we also offer the following programs in support to people who are experiencing personal and financial difficulties.


Needle and Syringe Program

Our needle exchange service is part of the harm minimisation program of the Victorian State Government and is the only such program in the Mornington area. The Victorian Needle and Syringe Program is a public health initiative that aims to minimise the spread of blood-borne viruses such as human immunodeficiency virus (HIV) and Hepatitis B and C among people who inject drugs and in the wider community. Clients are able to receive clean equipment at no charge and return used needles and syringes for safe disposal.

The Needle and Syringe Exchange is open Monday to Friday from 9am until 5pm.

There is no Needle Exchange Service on weekends.


In partnership with Cockatoo and Hills NILS we are able to provide access to the Good Shepherd Micro Finance No Interest Loan Scheme (NILS). The No Interest Loan Scheme provides safe, fair and affordable loans for people on low incomes. We operate as the Client Service Provider, promoting the scheme and conducting the initial loan interviews, gathering the necessary information and authorities and submitting the application to our partners at The Cockatoo and Hills NILS, as Loan Providers, for assessment and hopefully, approval.

Loans can be issued for up to $1,500 with no minimum amount and clients can have 2 loans at once, providing this amount is not exceeded and repayments are deemed manageable. Loans can be used for essential goods and services including household items, medical and dental services, education essentials and car repairs and registration.

To make an appointment or get more information, call reception on (03) 5975 1644 or simply click here to fill in a form to start the NILS application procedure.

Tax Help

Tax Help is a free service offered to low income earners (up to $60,000 pa) by the Australian Tax Office through a team of ATO trained volunteers. It provides tax advice and online lodgement of personal tax returns for most individual taxpayers (certain eligibility criteria apply). It is free and confidential and available from late July to 31 October each year.

To make an appointment for the Tax Help Service, call us on (03) 5975 1644. Before booking please ensure you have your Payment Summary in your possession.

Financial Counselling

In partnership with Casey North Community Information and Support Service and with funding from DSS, we offer access to a Financial Counsellor, one day a week from the Centre.

The program aims to help people in personal financial difficulty to address their financial problems, manage their debt and make informed choices about their money in the future. We expect the range of services to include direct casework, advocacy, referral and community education.

To make an appointment to see a Financial Counsellor, call us on (03) 5975 1644.

Volunteering Information Hub

We are working with Mornington Peninsula Shire, as part of a broader approach to volunteering across the Peninsula, called “Volunteering Mornington Peninsula”. This approach recognises that volunteering is an essential part of community life on the Peninsula and that many of our charities and community groups could not provide services or run activities without the support of volunteers. It recognises that volunteers also benefit from the experience of giving something back through a sense of accomplishment, personal growth, recognition, learning, skills and work experience and most of all, making a difference.

The aim of the Hub is to provide information about volunteering opportunities across the Peninsula.

The Hub is supported by the website, where organisations can list volunteering opportunities and prospective volunteers can search for volunteering vacancies.

The Hub is open from 9am to 5pm Monday to Friday and no appointments are necessary.

Christmas Lunch

The Mornington Community Christmas Lunch is held in our Meeting Room on Christmas Day, with two sittings, at 11.30am and 1.00pm, for local residents who would otherwise be on their own on Christmas Day. It has been running for twenty two years, and it continues to be a success due to the kindness of volunteers, local businesses, and organisations providing invaluable support. Lunch is provided free of charge to those attending.

The Lunch is sponsored by Mornington Peninsula Shire, Community Bank Mt Martha, and Functioning Together.

Bookings for guests are essential and they commence in September through the Centre.


Free Wi-Fi and Internet

We provide free access to a public computer and the internet. Limited printing can also be arranged.

We also provide free access to Wi-Fi throughout the Centre.

Meeting Room Hire

Our interview rooms and meeting room are available for hire for meetings, conferences and seminars etc.

Our interview rooms (3) accommodate up to 6 people and are available for short and long term hire, during office hours only. Each room includes a table, chairs, a computer and phone.

The Helen Hendrey Room seats up to 100 people and is available seven days a week. The meeting room is not, however, available for social functions.

Contact the Centre by phone on (03) 59751644 or email for availability and booking details, including a quote.


In partnership with Share the Dignity, we provide a #Pinkbox Dignity Vending Machine, that dispenses a FREE pack of 6 tampons and 2 pads on demand. Each machine is programmed with a delivery delay of 10 minutes to ensure that no period packs are wasted. Our machine is located in the women’s toilet at the front of the Centre.


Limited low cost printing available.